Overview
Effective Date: [18/11/2024]
At Powerkeyz.com, we aim to ensure customer satisfaction. However, as our products are fulfilled and shipped by Eprolo.com, the following refund and replacement terms apply:
1. Eligibility for Refunds and Replacements
- Items must be returned in their original condition.
- Refund or replacement requests must be made within 30 days of receiving the product.
- Approval is subject to Eprolo.com’s return and refund policies.
2. Non-Refundable/Replaceable Items
- Products marked as “Final Sale” or “Non-Returnable.”
- Items damaged due to improper use or handling.
3. How to Request a Refund or Replacement
- Contact us at [support@powerkeyz.com] with your order details and issue description.
- We will coordinate with Eprolo.com to resolve your request.
- Provide photos or videos to validate your claim, if applicable.
4. Refund Process
- Refunds will be processed after Eprolo.com approves the return.
- Refunds are issued to the original payment method and may take 7–14 business days.
- Shipping costs are non-refundable unless the issue is due to Eprolo.com’s error.
5. Replacement Process
- Replacements will be processed once approved by Eprolo.com.
- Additional shipping charges may apply unless the issue is due to Eprolo.com’s error.
6. Shipping Returns
- Customers are responsible for return shipping costs unless the product is defective or incorrectly sent.
- Returns must be shipped to the address provided by Eprolo.com.
7. Exceptions
- If your product arrives damaged, notify us within 7 days of delivery with photographic evidence.
8. Contact Us
For refund or replacement inquiries, contact us at [support@powerkeyz.com]. We will work with Eprolo.com to resolve your issue as quickly as possible.